1. Who we are
Booked Then Built (“we,” “our,” or “us”) operates the website bookedthenbuilt.com and related services. We are an appointment generation company for home improvement contractors across the United States. Our registered contact email is hello@bookedthenbuilt.com.
2. Information we collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, and company name submitted through our booking forms.
- Business information — trade type, revenue range, team size, and marketing budget provided when you apply for our program.
- Communications — any messages you send us via email or our contact forms.
We also collect certain information automatically when you visit our website:
- IP address, browser type, operating system, and referring URLs.
- Pages visited, time spent on pages, and other usage data via analytics tools.
- Device identifiers and cookie data (see Section 6).
3. How we use your information
We use the information we collect to:
- Respond to your inquiry and determine whether our services are a fit for your business.
- Schedule and conduct discovery calls and follow-up communications.
- Deliver and manage our Pay Per Appointment and Website services.
- Send relevant communications about our services, updates, and opportunities. You can opt out at any time.
- Improve our website, services, and marketing campaigns.
- Comply with legal obligations.
We do not sell your personal information to third parties. Ever.
4. How we share your information
We may share your information with:
- Service providers — companies that help us operate our business, such as CRM platforms (GoHighLevel), form tools (Typeform), video hosting (Wistia), and email services. These providers process your data only on our behalf and under our instructions.
- Legal requirements — if required by law, court order, or government authority, we may disclose your information.
- Business transfers — if Booked Then Built is acquired or merges with another company, your information may be transferred as part of that transaction.
5. Data retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you would like us to delete your information, please contact us at hello@bookedthenbuilt.com and we will respond within 30 days.
6. Cookies
Our website uses cookies and similar tracking technologies to improve your experience and analyze usage. These may include:
- Essential cookies — required for the website to function correctly.
- Analytics cookies — help us understand how visitors use our site (e.g., page views, traffic sources).
- Marketing cookies — used to track ad campaign effectiveness and retargeting.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time by clicking “unsubscribe” or emailing us.
- Request that we restrict processing of your information in certain circumstances.
To exercise any of these rights, email us at hello@bookedthenbuilt.com. We will respond within 30 days.
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us: